Instant Card Issuance App

Background: With the advancement of IC cards, bank cards and industry-specific cards are now capable of supporting an increasing number of functions. Consequently, these cards increasingly need to store more personal customer information. More importantly, much of this information still requires customers to provide on-site, prompting them to expect us to streamline the card-issuance process into a seamless, one-stop experience. This, in turn, places higher demands on our card-handling speed.

Introduction:

The instant card issuance system allows customers to immediately pick up the card they’ve just applied for, right at the counter—completing the entire process in one go. In contrast, under traditional card production methods, newly issued debit cards can typically be collected on the spot because these cards are pre-printed and not yet linked to a specific user during the manufacturing process. However, if the card needs to have the customer’s personal information embedded onto its surface or chip—such as with credit cards or co-branded resident health cards—it becomes much harder to issue the card instantly.

Instant card issuance system features:

We fulfill customers' card replacement needs. If a card is lost, customers can visit a branch to request a replacement after filing a loss report. Once the branch staff verifies the customer's identity and confirms the loss report in the system, the replacement process will proceed on-site—provided the verification is successful—allowing the customer to immediately receive their new card. In cases where conditions permit, customers may even opt for a same-number replacement.

l Meeting customers' card replacement needs: Magnetic stripe cardholders can visit a branch to exchange their cards for IC cards of the same account number.

We cater to customers' DIY card needs—some clients want their cards to have a creative, artistic touch. To achieve this, while keeping the overall card design intact, they request that additional DIY elements, such as personal photos, family pictures, or symbols with special meaning, be printed directly onto the card surface.

It meets the demands of industry-specific application cards—such as those requiring instant printing of customer information, or cards that may need to load new applications in the future.